If a client department fails or chooses not to review their information
destruction/deletion notices, it is likely indicative of other
departmental management and administrative failings also.  Given that my
fiduciary duty to my organization and professional concern is for the
proper management of information, that is my focus.  I will not allow a
client department management failing to tend to managerial and details
to derail my organization's records/information management duties. 
Therefore, I wrote, had approved, and implemented a process whereby if
the client dept. does not review and respond on a timely basis, their
destruction notice and listings are reviewed by key stakeholders (legal,
audit, finance, etc.) and then destroyed/deleted without client
department specific approval. 

It works, and the organization's records/information needs are served. 
Also avoids having to do it the "frontier justice" way; ammo is hard to
come by nowadays and hangings are not as acceptable as 150 years ago. 
Peter and others know that about which I speak.

I grew up on a large cattle ranch.  You took care of your own problems;
that was my life as a kid.  Early in my RIM career I was just out of
college and full of fire and brimstone; anxious to save the world via
sound RIM practices.  I worked at a large University system in the
midwest.  Anyone who has worked in such an organization has probably run
across a few academicians who whine about "academic freedom" when you
try to implement sound administrative and managerial techniques and
programs.  Or if their parking spot is changed.   I ran across such an
individual who did not want to share information about his group's
records with me...; I was developing retention policy and needed to
gather detailed info. about origin, usage, reference, etc.   After
experiencing considerable frustration over a period of a couple of weeks
with this individual who saw absolutely no need to tell me anything
about their records I informed him that he would tell me what I needed
to know to develop retention policy; or I would wait for him in the
parking garage and we would discuss it then.  I will always treasure the
shocked look on his face.  He was then very cooperative, cordial, and
professional.  I do not think Wayne ever found out about that one. 
Tigerzzz

I would manage that situation in a different manner now.  However, the
focus on results always needs to be there.    

Best regards, Steve
Steven D. Whitaker, CRM
Records Systems Manager; City of Reno

>>> [log in to unmask] 8/21/2009 8:29 AM >>>
Every time this discussion comes up I find it interesting to see the
variety
of responses and how they are similar but different.  Sometimes it's
related
<snip>

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