Steve Bailey posts about efforts at JISC (UK) to calculate the impact of effective records management. His blog post is here: http://rmfuturewatch.blogspot.com/2009/08/measuring-records-management-in-po st.html The webste for project to which he refers can be found here: http://www.jiscinfonet.ac.uk/records-management/measuring-impact And you can follow Steve on Twitter at http://www.twitter.com/sjbailey and JISC on Twitter at http://twitter.com/jiscinfonet. Respectfully submitted on behalf of myself and no other company, organization, association, entity, or board of directors, jesse [log in to unmask] (303) 574-0749 direct Twitter: http://www.twitter.com/jessewilkins List archives at http://lists.ufl.edu/archives/recmgmt-l.html Contact [log in to unmask] for assistance To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message. mailto:[log in to unmask]