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Subject:
From:
Gordon Hoke <[log in to unmask]>
Reply To:
Records Management Program <[log in to unmask]>
Date:
Wed, 9 Sep 2009 09:37:50 -0500
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Part of the answer to your questions comes from risk management.  What 
is an acceptable level of risk?

As an illustration, if your organization can accept only a one percent 
level of risk, each function must be accurate 99 percent of the time.  
The audit should measure, for example, file clerks' ability to get 
papers in the right place at least 99 times out of 100.

In reality, it is more complicated than that because, in a two-stage 
process, mistakes will compound once every 10,000 times.  A records 
manager, together with the organization's leadership, has to consider 
the total risk and consequences.

Risk management is not the total answer, but it is a perspective that 
should inform your audits.

Good luck!  I look forward to reading our colleagues' perspectives.

Gordy Hoke
Gordon E.J. Hoke, CRM
http://PositivelyRIM.blogspot.com
T: 1.507.254.6474

Michel Okemi wrote:
> To All Records Folks,
> How do you ensure that employees are complying with the records management program and retaining records for the proper retention periods? 
> Do you know of an effective enforcement or audit method for confirming compliance with record retention programs, and if so can you share your 
> method(s)?
> Is anyone has a sample audit process for records management?
> Thank you in advance.
> Michel Okemi
> Records Operations Services
> New Castle, On.
>
>
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