Hi......

I had some questions posed to me about the exam and I responded. Hopefully 
they will help others who are writing Part 6  shortly.

  Approx how many pages should one write for the 60 Points (or how many 
approx words ?) or how many paragraphs or lines per answer ?
Use 2 1/2 hours for the 60 pointer.  As this is done on line there are 
boxes which open for each component.  You never see your whole answer at 
one time.  I would suggest about 3 typewritten pages for this part. 
Scorers are looking for certain points to made and only allow x number of 
points for each answer.  So you should spend as much time to answer the 
question as needed.  If you build an outline of what needs to be said and 
then supporting documentation filled in that should do it. 
-          Approx how many pages should one write for the 40 Points (or 
how many approx words ?) or how many paragraphs or lines per answer ?
ARMA suggest 90 minutes for this one.  You may be able to use some of the 
thoughts from the 60 pointer in this area.  Remember two separate people 
are marking these.  You won't be able to copy and paste from one study to 
the other as once you close the 60 pointer, it is gone.  Suggest about 1 
1/2 to 2 pages.  Remember you only have 4 hours to write this.
-          Should one write a lot of detail in each area or make it more 
high level and more generalized ?
You're writing at a high level.  If you use acronyms, you will need to 
identify them the first time you use them.  Write as if you were a 
consultant to senior management.  Some of the studies tell you who you are 
writing the report to....make sure you address this throughout the report. 
 
-          Should one repeat one?s understanding of the question in the 
first 2-3 paragraphs of the answer or go straight to the answer ?
Yes.  You will also need to state certain points....such as "Many 
organizations e-records triples every three years."  By doing this, you 
are reinforcing your position on a certain subject.  It also shows the 
marker that you have facts that applies to all situations.  Remember to 
also write a summary at the end of the study re-emphasizing the main 
points you have made.  Markers like it when you put headings for different 
sections.  It also makes it easier for them to mark.
-          Would bullet points be OK as an answer format (assuming that 
one writes a cover paragraph) ?
Yes and no.  This is an area where there seems to be some 
misunderstanding.  They want you to write in paragraph style and yet say 
that bullet points can be used.  I would suggest that if you use bullet 
points, you add significant comment afterwards.  Be careful with your 
spelling and your grammar...you loose marks if you are sloppy in these 
areas and there is no spell check.  If you have  assumptions, then mention 
that you aremaking them.  Use your assumptions to make your plan easier. 
For instance, an assumption could be that there may already be a records 
manager in place.  That way you can avoid things like wages, requirements, 
responsibilities, etc for a records manager and concentrate more on RIM 
content.  However, follow what the study says.  It may tell you that a RM 
has not been hired or no RIM dept. is in existence.

Follow the question and continually revert back to what they are asking. 
I've heard it said that many people do not answer the question.  When 
finished a question, continually ask yourself if  the answer is complete. 

Good luck with this and if you have further questions, e-mail me or call 
me at 416 661-6600 x 5272.



John Annunziello, CRM, ermm
Manager, Records and Information 
Toronto and Region Conservation Authority
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