Interesting that Tom brings up the 3-tiered ISO model. I have used it as well. My policy, processes, and procedures are all displayed on our dashboard (intranet). Navigation is easy. Instructions are clear & concise. KIS principle in action.
Rock on!
Sharon
Sharon Burnett, CRM
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Seattle Washington USA
"If it ain't broke, take it apart and see why. If it is broke, take it apart
and see why."
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