Good afternoon and please excuse the venting, but I recently met the third account manager we've had in less than three years, for the offsite storage company we're using.  Now don't get me wrong, he seems like a nice guy and I'm sure will do well, but still, three-in less than three years?  And I just got a [cold] call from the third (or is it fourth) sales rep of the same ERM company looking for our business, again, in less than three years.  I understand that people change jobs all the time-I've had a number of RM jobs in my career, but for me, it's difficult establishing a relationship with a vendor when your customer rep/account manager keeps changing.

Not necessarily looking for any answers-just wanted to vent on this bright, sunny Atlanta day, but if any vendors want to weigh in on this one, feel free.

It does bring to mind a couple of questions though, is your relationship with your vendor, or with the account manager?  I mean, I understand that a contract will be with the vendor, but if you have a really good relationship with an account manager at a particular vendor and he/she leaves for a competitor, would you also be inclined to leave too (assuming you could get out of your agreement) and follow him/her?  Years ago when I worked for an oil & gas company in Houston, over the course of several years I'd developed a really good relationship with the general manager of the small offsite storage company we used then, until they were bought out by you-know-who.  He stayed with "them" for awhile, then left.  I wanted to change vendors because of the poor service we started to get, but couldn't because of our contract.

As usual, any and all comments are appreciated.

Thanks.
Earl

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Earl Johnson, Jr., CRM  |  Corporate Records Manager
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