I've been on both sides too, and understand the hows and whys personnel 
change and attempts to minimize any disruptions it may cause in servicing 
clients. It is still frustrating to find out, usually after the fact, that 
your contact at vendor X is now someone else. I think if there were a 
good-bye or transition process, it would work better. In a few instances, 
the outgoing rep went around to the clients introducing the new rep and 
making a final farewell. This is ideal, but usually is not the norm. 

What really frustrates me is when I reach out to a specific associate with 
our storage vendor (rhymes with water fountain) on an inquiry and it gets 
delegated to someone else. I've tried to conquer this by adding each 
delegate to my address book for future reference on a similar question. 
Yet when I reach out to a delegate on a similar topic, it then gets routed 
to yet another delegate. I swear it seems like their policy is: who ever 
receives the inquiry must pass it on to another associate. I suppose all 
this delegation keeps everyone busy, employed and generating enough 
revenue to buy companies like Mimosa. The last 2 inquiries ending up 
passing through a few hands before landing back with the person to whom I 
originally lodged the inquiry.

Stephen Cohen, Records Manager
MetLife \ Legal Affairs
1095 Avenue of the Americas
New York, NY  10036-6796
212-578-2373
[log in to unmask]

Please consider the environment before printing this e-mail 



The information contained in this message may be CONFIDENTIAL and is for the intended addressee only.  Any unauthorized use, dissemination of the information, or copying of this message is prohibited.  If you are not the intended addressee, please notify the sender immediately and delete this message.

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]