This is great advice IF you were the one who had the advantage of writing the contract and did not walk into one that was already in place.  With no success at getting our issues addressed with the former company/contract after many opportunities, we did just that - looked hard and long at other companies, asked other companies, etc... Having done that we are pleased with our choice! 

Cherise Forbes


First, I believe that if a salesperson changes from one company to the  
next or leaves the industry, that should have little bearing on your  
relationship with that company. The company is the company. If you did  
not look hard and long at the company and ask other companies in your  
market how they enjoyed the service and you did not write in an escape  
clause for poor performance, then you might be part of the problem.   
Salespeople in this industry are not rewarded for serving you well,  
they are rewarded for selling new clients.

If records managers did a better job of writing the contract with the  
vendor then you would have some control. If you brought in legal  
instead of purchasing to help you with the contract, you would be  
better served. If you assume the salesperson will be gone in six  
months and write your contract to accept that fact, then no matter who  
comes in to say hello, you will still have great service.

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