It is usually your older, well-taken care of customers that get you the new customers anyway! :)  
________________________________________
From: Records Management Program [[log in to unmask]] On Behalf Of Ginny Martinez [[log in to unmask]]
Sent: Thursday, February 25, 2010 4:33 PM
To: [log in to unmask]
Subject: Re: [RM] Anyone else agitated by [constant] vendor personnel turnover?

"Earl wrote:"It can't be only about bringing in new clients, can it vendors?"

OK I'll step up to the plate-  We are probably guilty of not putting enough
emphasis on bringing in new clients so our primary focus has to be our
attention to keeping existing customers happy. Every one of my customers
has my home and cell phone in the event they need to talk with me. A mentor
of mine once told me to make sure you are doing everything right before you
try to obtain more business- Kind of a "build it and they will come" philosophy
that seems simplistic but it has worked for us. Granted, we only have a small
fraction of the boxes the hughest records management company stores here
in Minneapolis but I can guarantee that every one of them is as important as
the next. Everyone in our organization does everything possible to exceed our
customer's expectations or they get shrinkwrapped to a two wheeler.
Jeff Fronius President Advanced Records Management"


I would like to say that I ditto what Jeff has said, our motto has always
been "Service is Priority One!!", We have never lost a customer due to poor
service and we continue to grow with new customers as well.

Ginny Martinez, Manager
Olde Ink, Tucson, Arizona

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]
--------------------------------------------------------
This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this e-mail in error please notify
the system manager: [log in to unmask] This e-mail and its
attachments have been scanned for the presence of computer
viruses, however it is always advisable to run a virus check on
e-mails and attachments before opening them.
--------------------------------------------------------

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]