Ginny;

How do you compensate your sales people?

Most vendors pay commision on net new sales and after the contract is signed
the sales person is told 'go get another one'.
If the account provides new ongoing revenue through frequent retreivals,
file folder indexing and new boxes the Customer Rep sees more revenue; but,
If the customers business is represented by just monthly storage the vendor
has no motivation to reward any employee.

The evergreen contracts with the hostage fee and no agreed detailed,
described level of services negates the vendors need for Customer Service.

How can this be changed? Is it the vendors fault or the customers that this
constant complaint of customer service continues?

-- 
John R Glover
707-773-1257
[log in to unmask]
www.linkedin.com/in/johnrglover


On Thu, Feb 25, 2010 at 1:33 PM, Ginny Martinez <[log in to unmask]> wrote:

> "Earl wrote:"It can't be only about bringing in new clients, can it
> vendors?"
>
> OK I'll step up to the plate-  We are probably guilty of not putting enough
> emphasis on bringing in new clients so our primary focus has to be our
> attention to keeping existing customers happy. Every one of my customers
> has my home and cell phone in the event they need to talk with me. A mentor
> of mine once told me to make sure you are doing everything right before you
> try to obtain more business- Kind of a "build it and they will come"
> philosophy
> that seems simplistic but it has worked for us. Granted, we only have a
> small
> fraction of the boxes the hughest records management company stores here
> in Minneapolis but I can guarantee that every one of them is as important
> as
> the next. Everyone in our organization does everything possible to exceed
> our
> customer's expectations or they get shrinkwrapped to a two wheeler.
> Jeff Fronius President Advanced Records Management"
>
>
> I would like to say that I ditto what Jeff has said, our motto has always
> been "Service is Priority One!!", We have never lost a customer due to poor
> service and we continue to grow with new customers as well.
>
> Ginny Martinez, Manager
> Olde Ink, Tucson, Arizona
>
> List archives at http://lists.ufl.edu/archives/recmgmt-l.html
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>



-- 
John R Glover
707-773-1257
[log in to unmask]
www.linkedin.com/in/johnrglover

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
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