Greetings:
I'm looking for guidance, suggestions, best practices with regard to the retention 
and handling of on-line text  chats generated during customer service support 
interactions.  
The on-line text chat sessions are used to help resolve customer queries and will 
also be used to assist our organization in capturing knowledge of trends, 
questions and solutions to enhance future customer service experiences and build 
a "body of knowledge" to be used by our customer service team.
Our perspective is global, with an initial focus on Canada and the USA.
Cheers,
Irene Gelyk, CRM, ermM

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]