I've had the same problem with calls for student records ever since we named
our department "Records Management."  But I still believe it is the name
that most people can relate in regard to our function.   I also believe that
you'll still get those "student records" calls with the names you
suggested.   Finally, like others have commented, I don't find it a major
problem referring those calls to the correct department and in fact I often
can direct them to exactly the person they need to speak to...which just
helps our university continue to excel in "customer service."

Gus Harris
Records Manager
The University of West Florida
Pensacola, FL
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On Thu, Apr 15, 2010 at 9:38 AM, Koslowski, Philanthi K <
[log in to unmask]> wrote:

> All,
>
> For those of you who work in higher education, what do you call your
> office, i.e., "Records & Information Management," "Records Management," etc.
>
> At SCSU, we are called "Records & Information Management." However since
> our inception, I have been receiving more and more calls each week from
> students regarding their personal student records:  transcripts,
> name/address changes, gpa/credit questions, etc. I have surmised that the
> word "Records" implies that I handle student records. Consequently, my
> supervisor and I are considering changing the name of the office.
>
> After reading "Information Nation" by Kahn & Barclay, I have suggested
> "Information Management & Compliance," "Information Management Compliance,"
> or something to that effect.
>
> Any ideas??
>
> Thanks very much,
> Phil Koslowski
> __________________________________________
> Philanthi R. Koslowski, MILS
> Records & Information Management
> Southern Connecticut State University
> 501 Crescent Street
> New Haven, CT 06515
> Phone:  203.392.6205
> FAX:  203.392.5057
> Email:  [log in to unmask]
> Web:  http://www.southernct.edu<http://www.southernct.edu/>
>
>
>
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