Seeing responses to Phil's question reminded me that I used to get similar 
calls when I was head of Yale's Records Services, which was the 
RM/collecting arm of the University Archives. I'd forgotten about them 
until I began reading everyone's responses, and then some came back to my 
mind. I actually enjoyed getting those calls. While most were just a 
redirection to another phone number, some blossomed into full 
conversations as the alums were curious about the program. A couple, or a 
few, progressed into donations of archival materials. If I remember 
correctly, I accessioned records of the Polo Team, and some long lost and 
obsolete fraternities/eating clubs which included jewel studded solid gold 
frat pins. I also remember an alum calling me back after I had given him 
contact info to get what he needed; he just called back to thank me and 
pay a compliment which I will never forget, "You really have your fingers 
on the pulse of information at Yale." 

Now that I think about them, I miss those phone calls. I used the wrong 
numbers as a way to market the value of the fledgling Records Services, 
and its parent: the University Archives, and it worked.

Phil-- maybe you could have a quick "elevator" speech for such incoming 
phone calls where you can concisely explain the value of your unit before 
sending the caller off to another office?

Stephen Cohen, Records Manager
MetLife \ Legal Affairs
1095 Avenue of the Americas
New York, NY  10036-6796
212-578-2373
[log in to unmask]

Please consider the environment before printing this e-mail 



The information contained in this message may be CONFIDENTIAL and is for the intended addressee only.  Any unauthorized use, dissemination of the information, or copying of this message is prohibited.  If you are not the intended addressee, please notify the sender immediately and delete this message.

List archives at http://lists.ufl.edu/archives/recmgmt-l.html
Contact [log in to unmask] for assistance
To unsubscribe from this list, click the below link. If not already present, place UNSUBSCRIBE RECMGMT-L or UNSUB RECMGMT-L in the body of the message.
mailto:[log in to unmask]