On Wed, Apr 28, 2010 at 11:08 AM, Steven Purington <
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>
> Anyone have such a Coopers & Lybrand publication or study, or better yet,
> more current sources for similar statistics?
>
over the past 20+ years many people have tried to find this "study" and were
not successful. if you search the listserv's archives you find many postings
about it
personally I wouldn't even bother citing it. Just about every RM vendor
(large and small) has used it over the years, but I don't know of anyone who
has ever actually seen or held it in their hands.
--
Peter Kurilecz CRM CA
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Richmond, Va
http://twitter.com/RAINbyte
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