I would suggest that the level of service received is dependent upon the 
people doing the service.  So you may be located in an area where service 
is great, but on the other end of the country, the findings could be 
totally different.

Personally, in our area, we have one service person who is outstanding and 
within the same location, another who is slow to respond to queries and 
his work is somewhat suspect.  So if you find someone who services your 
company well, do all within your power to retain them.  No all service 
people are created equally. 

John Annunziello, CRM, ermm
Manager, Records and Information 
Toronto and Region Conservation Authority
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