Nazariah Bt Nasarudin (MD/PCSB) wrote:
> Hello! 
>
> I'm not new to this listserve. Seldom asked question to the list but I
> usually kept myself silence most of time.
>
> I'm currently preparing documentation on the impact of failing to follow
> Records Management Guidelines to give RM more meaningful. 
>
> My superior asked me to put in real-world case scenario to open up
> people's eyes on the importance of documents and records handling.
>
> I've managed to get information on ENRON and Challenger disaster on how
> the information was mismanaged led to certain circumstances.
>
> Most serious case is from the World Trade Center 9-11 attacked. Tried
> Google from the net information below but not able to find the
> information. 
>
> *         total of companies resided in WTC before the attacked
>
> *         how many companies able to continue their business as usual
> after the attacked because they had successfully implemented their
> Records Management policy? 
>
> Really hope if anyone have this information and can share some
> information related to this.
> Thank you. 
> Regards,
>
> Nazariah Nasarudin,
I have information on your question but it will take me a while to find 
it.  I'll start looking this am.  I THINK the numbers ran to about
320 companies that never reopened.  However, the important point was 
that only about 5% of the failovers worked.  That is, companies
that had back-up systems off-site (from hot sites to inactive storage) 
95% of the time found these systems inoperable.  Back-ups had never been 
tested to
see if the data was there, software had been changed at the WTC site and 
not updated at the hot or warm site.  Expertise was lost at the WTC
that would have allowed use of the off-site data, etc.  My recollection 
was that there had been an investment of around 3 billion dollars in 
off-stite
preparation of which only 5% actually worked post disaster.  Similar 
findings from Katrina (hurricane) disaster in New Orleans here in USA.  I'll
try to find that in a few minutes and the citations.  Dick King, 
University of Arizona

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