Re" " we don't even have a decent e-mail policy in place yet "

This is common. I am curious as to why RMs have trouble getting a policy in place, and would be interested in any discussion of this. Typical experiences include:

1) IT selecting the technology solution seems to get in the way of policy revision
2) The "policy group" or "legal counsel" has control of policy and can't get around to it.
3) There is a "process" for policy proposal/revision that slows everything down by complicating the number of inputs necessary for anyone to approve it.
4) Etc.

Any comments? It would nice if RM could simply propose a policy revision and thus get it off of their responsibility list.

John

****************************
John Phillips
Information Technology Decisions
www.infotechdecisions.com
865-966-9413

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf Of Wayne Hoff
Sent: Tuesday, August 24, 2010 10:13 AM
To: [log in to unmask]
Subject: Re: Voice mail & texting

Rich's case may be a little different because employees are being encouraged 
to use their own cellphones, but in my experience the cart comes before the 
horse more often than not!  Technology becomes an issue when it catches 
on, and then RM/IT/Legal have to figure out how to manage the new 
information being created at that point.  In a perfect world I'd proactively 
implement policy before things like email, instant messaging, and electronic 
voice mail, but technology moves fast and employees are eager to use the 
next tool as soon as they can.  Even with good technology-neutral policies in 
place specific technologies require specific responses.

In my organization I'm worried about the fact that transactions are taking 
place via instant messaging, but we don't even have a decent e-mail policy in 
place yet.  I'll finally finish it when email is a quaint legacy technology that 
only "old" people use, and start working on managing instant messages just 
when they give way to the next big thing that rolls along (video calls? life 
recordings? thought capture?).  My work is never done!

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