Probably, I should elaborate a little here.
What I meant by getting it off of the RM's responsibility list, was more
that we want the responsibility for addressing it to get onto someone else's
responsibility list, as well as the RMs. Sort of like hitting them the ball
and now it's in their court. A way to politely say " we are telling you what
we know (from many sources) needs to be done, and seems like a mutual
responsibility, so now you need to work with us to get it done." A way to
consistently and repeatedly make them uncomfortable enough to get interest
and cooperation.
The only way it seems like these RM policies get implemented is when after
they are proposed, IT, legal, business users, and eventually management get
sufficiently uncomfortable with their involvement in the status quo (for
whatever reason) that they become motivated to effect CHANGE. Often it takes
being aggressive, nice, scary, and guilt-inducing all working in concert to
make it happen. RMs have so much to do in so many areas, that I don't think
it is productive to risk all political capital at once. It's usually best to
simply remind everyone of the need for policy implementation about
quarterly, wait a while, and remind them again. And again. And again. With
consistently increasing strength in the business case.
There is no magic that I have ever seen in getting organizational
cooperation and buy-in, other than in multiple ways, appealing to everyone's
professional self-interest. If there is something in it for them, they will
go for it. Catching flies with mostly honey, and a little vinegar.
John
****************************
John Phillips
Information Technology Decisions
www.infotechdecisions.com
865-966-9413
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Doug Smith
Sent: Tuesday, August 24, 2010 11:29 AM
To: [log in to unmask]
Subject: Re: Voice mail & texting
John said <It would nice if RM could simply propose a policy revision and
thus
get it off of their responsibility list>
Agreed, but it does me no good to just propose policy. The trick is
getting an
enforceable policy in place. If anyone has some magic to share, I would
love to
learn more.
Doug Smith
[log in to unmask]
Washington, D.C.
202-719-4455
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