There's an aspect of this thread that I'm also feeling puzzled about, so I ask 
forgiveness in advance if it's a cerebral problem on my part.  I have no issues 
with Hugh's argument in any way - a vault obviously provides better disaster 
protection than a regular filing cabinet or an unprotected room.

What I'm not sure of is why there's confusion about a piece of software and 
physical vault protection.  Are some people mistakenly believing that with the 
purchase of this software their data is being stored in a physical vault?  If so I 
think that they have a limited understanding of software - it's like expecting 
MS Office to come packaged with a physical office setup or Adobe Acrobat to 
come with a circus performer.  Tons of software applications have 
metaphorical names to highlight some aspect of the software, and in this 
case, Symantec is highlighting how the product stores and protects electronic 
data.

Hugh is right: records managers and IT need to know what they're getting and 
understand the real features of software (not just what they're told), but this 
is true of all software, no matter what the name implies or doesn't imply.

I'm not a vendor/reseller of Symantec or any other product - these are merely 
the opinions of a records manager doing his struggle in the daily grind.

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