On Wed, Sep 1, 2010 at 1:07 PM, Lorinda Kasten-Lowerre <
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> Could you explain the term, please.
>

no problem here a  couple of links that may help

"*Gold Plating *is the other side of the coin whereby the project manager
will try to pamper stakeholders by adding fancy features that have never
been included in the original scope,"
http://bit.ly/bqqmS7

"delivering a higher-grade product than what the customer wants"
http://linkd.in/b02Ivs

http://bit.ly/bJMTyK

hope this helps

-- 
Peter Kurilecz CRM CA
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Richmond, Va
http://twitter.com/RAINbyte
http://tech.groups.yahoo.com/group/RAINbyte/
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