Good morning –

I have been a member of the list serv for many years – mostly as a reader 
with a few contributions. I have been in this field for over 20 years. 

I am currently the Records Manager for an international company with over 92 
locations throughout the world. Besides the 92 “offices” we also have many 
employees who work from their home office. These employees are in remote 
areas or are sales personnel. We are currently using SharePoint 2007, 
upgrading to Office 2007, SAP 6.0 for our ERP system which includes the HR 
module, Vignette for Web and Symantec Enterprise vault for email archiving 
and journaling, Outlook exchange for email. 

Information is stored every where – file shares (over 20tb), computer hard 
drives, (180tb) SharePoint, SAP, Web and Outlook. We do have a records 
management policy but applying it to electronic records is difficult - nothing 
everyone on this list does not already know and struggle with every day!. 

We have solicited RFPs from several vendors and believe that both Open Text 
and EMC Documentum (plus other modules) can satisfy our list of 214 system, 
technical, business, and functional requirements. Our plan is to pilot the 
solution we feel will best meet our needs and then start a controlled rollout 
next year. As you are aware, there is a lot of work which must done before I 
can even think of rolling it out. 

I am going to be contacting references the vendors supplied but I know they 
will have provided the best references for their product and I feel that by 
contacting this list I will obtain better feedback and information.

I would like to speak with other personnel who have already made a 
commitment to use either Open Text or EMC Documentum (why you selected 
one vendor over the other) or to personnel who have started to implement or 
have already implemented a solution and get an understanding of difficulties 
encountered, pleasant surprises, what has worked, user interface experience, 
what hasn’t worked that you thought should have worked but didn’t, etc.   


Please contact me off list to discuss. If I receive feedback I will be glad to 
share what I have learned with this list. 

Thank-you!!

Karyn Palanzo, CRM, ecmm
Director Records Management
203-573-2046

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