Sonya said:
Records management risks and benefits are notoriously difficult to 
measure. I think this is why we are so willing to grasp onto any numerical 
data that "sounds about right" when trying to promote the importance of RM 
to senior managers - although no doubt rubbery figures will only undermine 
our cause in the longer term...

As well, we as records manager lead very busy lives.  To conduct a study 
such this, would take incredible time and resources.  We are always 
looking for ways to substantiate our programs and these studies whether 
"urban myths" or not help our cause.  That being said, we should be 
careful to try and use current studies and data.

Perhaps ARMA could assist with this? 

John Annunziello, CRM, ermm
Manager, Records and Information 
Toronto and Region Conservation Authority
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