.or rather, "How Federal Agencies Can Effectively Manage Records Created
Using New Social Media Tools".
Apologies if this has already been posted but if not, it's a report from the
IBM Center for the Business of Government written by Dr. Patricia Franks,
Ph.D., CRM. I have not read it yet but it looks quite interesting and
appears to be in line with other recent work in this area from NARA, NAA,
and others. Download it and read it yourself at
http://www.businessofgovernment.org/report/how-federal-agencies-can-effectiv
ely-manage-records-created-using-new-social-media-tools
Or
<http://ow.ly/336zh> http://ow.ly/336zh
There's also a slide presentation there.
Jesse Wilkins, CRM
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