Steven, the Multnomah County Library system (the largest in terms of per
capita circulation in the country, and the 3rd largest in terms of volume)
implemented RFID last year. This is a library setting, so the environment is
considerably different - in particular, there may be economies of scale
regarding the library that would not be available to a records/office
environment. In addition, there is an element of cost avoidance related to a
significant reduction in theft of materials. However, there are some basic
functional similarities as well - check in/check out, for example. The
reason I pass this along is that they identify specific cost
savings/improvement which may provide some help in answering your questions.

http://www.oregonlive.com/washingtoncounty/index.ssf/2010/09/multnomah_county_librarys_new.html

-- 
Dwight Wallis, CRM
Multnomah County Records Management Program
1620 SE 190th Avenue
Portland, OR 97233
ph: (503)988-3741
fax: (503)988-3754
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