Hello,

This might have been addressed, but I've just received a new price schedule from our offsite storage provider, and realized that they are going to charge us a rather large sum ($30) for Summary invoicing.  We decided a few years ago that the detailed billing charge was too much ($75) and we would move to the summary billing.

Is this becoming standard practice?  In my mind, if they want us to pay them, they shouldn't charge me to tell me what I owe them.  Has anyone had any success in negotiating these away?

I've already looked at my online options, and they only provide an Excel report of the invoice.

Any ideas or sympathy is appreciated.

Thanks,
Cristina

________________________________
Cristina Newman Drego
Supervisor, Records Management
Teck Resources Limited
Vancouver, BC, Canada

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