Thanks for this response to my comment. I did initially think immediately
to the actions being taken by most banks on charges for debit card use,
mailed statements vs. online statements, minimum balance charges.
So I guess this is another example of "greed" in our floundering economy.
And I am sure better service does not go along with the charges.
You are correct that they are charging to see if they can get away with it,
just like the bank. When banks start losing deposits as people return to a
cash economy they will be shocked .
Trudy M. Phillips
Business Consultant
"Bringing Order Out of Chaos"
205-699-8571 Fax 205-699-3278
_www.trudyphillips.com_ (http://www.trudyphillips.com/)
In a message dated 10/4/2011 3:21:14 P.M. Central Daylight Time,
[log in to unmask] writes:
Trudy, you are not identifying the problem correctly because you are
concentrating your thought on the details of the process, and not
looking at the big picture.
They are not charging 30 dollars for a summary bill and 75 dollars for a
detailed bill because of paper and delivery costs, so addressing that
issue is not going to get you anywhere.
In the big picture they are charging this to see if they can get away
with it, plain and simple. Storage is pretty much a commodity now and
everyone knows what everyone else is charging. Business is down, real
estate holdings are devalued and yet costs continue to rise. The easiest
fastest way to bring in more cash is to squeeze your existing clients,
so that is what they are trying. Obviously from responses here some
people will just pay it, it's not their money, you know the attitude...
You also know that to the vendor, the difference between producing a
detailed bill (which will actually telling you if they are miss-billing
you, rather than a summary, with which you have no clue) or a summary
bill is the difference of selecting one report from a list over another
- in other words, almost no difference. So the cost differential should
not be $45!
If you don't call them to task on this as I've done, well as I said,
it's part of the job.
William Creamer
Records & Conflicts
WF&G LLP
NY, NY
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Trudy M Phillips
Sent: Tuesday, October 04, 2011 3:27 PM
To: [log in to unmask]
Subject: Re: [RM] Charges for Invoicing
If you do not currently receive that in an email, ask if the fee can be
waived if it is emailed. Or, ask if they have a customer statement link
on
their website you can go to and get your statement.
Many types of companies are switching to these methods to avoid the cost
of
preparing, and mailing a paper statement.
Trudy M. Phillips
Business Consultant
"Bringing Order Out of Chaos"
205-699-8571 Fax 205-699-3278
_www.trudyphillips.com_ (http://www.trudyphillips.com/)
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