Shanna,

There is no easy answer except, everyone. Typically, IT has the
responsibility for the operation and disaster recovery of the system
(email or instant messaging), but they own very little of the content.
The content ownership should be considered based on what record category
each email is in and which business owns that content (e.g. emails
regarding accounts payable should be owned by Accounting or Finance). If
you have your Records Retention Schedule up to date and you have defined
the original source of record (medium and repository), you can work on
taxonomy and help your users define how to manage their record content,
and as a subset, record emails. If you don't have fun software to help
manage this automatically, you will need to work with each business
group to define sub-folders in email to help manage record email (this
should be close to the taxonomy you have developed for other
repositories). Start by considering what to do with record content, and
then look at how to manage that content in each repository. This is no
small task. Hopefully, I haven't gone off too far on a tangent.

Take care,
Dan

Daniel J. Beard, CRM, ERMM
Vice President, RIM Consulting
Cadence Group
(585) 943-8108 (cell)
(404) 874-0544 ext. 117
www.cadence-group.com
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