Merrill Corporation is currently seeking an experienced, articulate, well organized, and customer service focused Firmwide Records Manager to develop and oversee the Records Management Program for our client.  We are seeking a Records Professional with 10+ years experience leading and developing a records operation for a large multi-office law firm.  This position will provide leadership to ensure that the client is receiving the optimal level of service and forward progress to meet its strategic goals.  Position can be located in either Washington, D.C. or Los Angeles, CA.

POSITION TITLE: Firmwide Records Manager

This position will provide strategic firmwide leadership utilizing in-depth knowledge of established records and data management principle and procedure to develop, maintain, and implement efficient systems for managing the lifecycle of client and administrative records, both hard copy and electronic. This position will ensure the client is receiving the optimal level of Records Management leadership working closely with all levels of client management in all offices.


RESPONSIBILITIES INCLUDE:

To succeed in this position, an individual must be able to perform each essential duty satisfactorily.   The responsibilities listed below are representative of the knowledge, skill and/or ability required.
·         Interpreting a variety of instructions furnished in written, oral diagram, or schedule form.
·         Strong project management skill set.
·         Oversee quality audit programs.  Prepare ongoing workload reports.
·         Effectively presenting information and respond to questions from supervisors, clients, customers and employees.

 *   Solving problems and focusing on solutions.
 *   Maintaining exceptional customer service orientation at all times.
 *   Overseeing the day to day operations.
 *   Maintain constant communication with staff, i.e. Weekly, Bi-weekly (staff meetings).
 *   Regularly scheduled staff meetings are mandatory.
 *   Interpreting and ensuring consistent application of organizational policies
 *   Operations Management Support:
§  Work with City Operations Team in developing a site staffing module to support staffing needs.

 *   Site  Leadership:
§  Provide thought leadership in support of team's success.
§  Build strong working relationships with all site personnel (Merrill/Client).
§   Ensure employee conformance to established practices and proper training of staff.

 *   Resource Management:
§  Responsible for staff development and retention, including coaching, motivating, training and career pathing.
§  Ensure assigned staff is trained in the proper use of all technology & equipment.

§   Work with City Operations Director, Business Process Manager & Human Resources to address performance issues, team conflicts and other employee concerns before they reach critical status.

 *   Team Development:
§  Develop and manage skills training to ensure that staff provides a consistent level of services.
§  Work with City Operations Director & local Human Resources to ensure attraction and selection of top candidates.
§  Conduct annual performance reviews for all direct reports.

SKILLS/QUALIFICATIONS:
·         Comprehensive knowledge of records management software applications, archival administration and industry terminology.
·         Proven business management skills, encompassing tactical and strategic thinking.
·         Proven change management and consensus building skills.
·         Bachelor's Degree Required, CRM a plus.
·         10+ years working within the law firm environment.
·         Strong written/oral communications skills.
·         Excellent interpersonal skills and customer service/client service skills.
·         Proven track record in leading, training and developing staff.
·         Excellent resource management and coaching skills.
·         Excellent time management, organization and prioritization skills.
·         Flexibility in supporting evolving business needs.
·         Demonstrated ability to work collaboratively, independently and under pressure.
·         Demonstrated ability to provide top-level service in the time frames demanded by client personnel.
·         Ability to handle multiple tasks and prioritizes efforts effectively.
·         Ability to be flexible with work schedule.
·         Ability to travel to all client offices regularly.
·         Technical Skills:

 *   Knowledge of various records management principles, practices and the types of work product produced by common areas of law practiced in large law firms.
 *   Working knowledge of Microsoft Office Suite of software.

§  Working knowledge of Records Management software programs (Accutrac, LegalKEY, LegalTrax, ARM (CARM/FileSurf) IRM, etc.) and/or Records Software Modules from Time and Billing software programs (Elite, CMS, Omega, etc.).

§  Working knowledge of Document Management Software programs (Filesite, WorkSite, DeskSite, eDocs, WorldDocs, NetDocs, etc,)

To apply, click the link below:
https://cw.halogensoftware.com/merrill/loadJobPostingDetails.do?jobPostingID=102623&source=jobList


Karen A. Albrecht, CRM
Director, Records and Information Management
Merrill Corporation
Merrill Communications LLC
www.merrillcorp.com<http://www.merrillcorp.com>
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