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Records Management Program <[log in to unmask]>
Date:
Thu, 29 May 2014 08:25:53 -0500
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VA’s Convoluted Patient Scheduling Starts with a ‘Helpline’ Call -
Nextgov.com
Personnel in Phoenix told the IG they destroyed the screenshot paper
printouts after they scheduled an appointment, placed the veteran on the
electronic wait list, or determined he or she was not a new patient.
“Because of this, we could not identify these veterans or confirm that they
were ever provided an appointment,” the IG reported.

 http://bit.ly/1oxCfNT

Source:
http://www.nextgov.com/health/2014/05/vas-convoluted-patient-scheduling-starts-helpline-call/85354/?oref=nextgov_today_nl
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