Service Accounts for Email Retention | The Schedule
In my current environment, we’re slowly moving from a culture in which no
email was systematically retained (other than for legal holds) to one in
which email’s potential administrative and historical value is recognized,
and in which some systematic retention is starting. To accomplish that,
we’re using a strategy similar to NARA’s capstone approach
<http://www.archives.gov/records-mgmt/bulletins/2013/2013-02.html>, in
which the accounts of key individuals are, by definition, held to contain
historically valuable material worthy of permanent retention. To supplement
that record, though, I’ve also started pursuing another technique with
select offices and groups: the creative use of service email accounts.

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Source:
http://saarmrt.wordpress.com/2014/07/09/service-accounts-for-email-retention/
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