Linda and Gary,
Just to let you know that there is a (.) between me and us and not a (/)
diagonal.
I hope this helps!
Michael
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Wynne Linda
Sent: Friday, January 27, 2006 12:47 PM
To: [log in to unmask]
Subject: Re: Voicemail to .wav redux
Hi Gary:
I have no idea why the links did not work. Did you try to cut and paste
method?
Linda
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Link, Gary M.
Sent: Friday, January 27, 2006 3:19 AM
To: [log in to unmask]
Subject: Re: Voicemail to .wav redux
What a timely post! I just sat in a meeting about our upcoming phone
system last week.
Linda -- I could not get either of your links to work. Any idea why?
Thanks,
Gary Link, CRM
Corporate Records Manager
Astorino
227 Fort Pitt Boulevard
Pittsburgh, PA 15222
412.765.1700
412.765.1711 Fax
www.astorino.com
-----Original Message-----
From: Wynne Linda [mailto:[log in to unmask]]
Sent: Thursday, January 26, 2006 7:45 PM
To: [log in to unmask]
Subject: Re: Voicemail to .wav redux
Hi Nolene:
I have just done research on this new technology. Below are two sites
that were helpful:
From the State of Maine, they went the non-record material route--What
about Voice Mail?
http://www.state.me/us/sos/arc/general/admin/email.htm#voice
A journal article written by Paula K. Royalty, "When is a Phone call not
a phone call? Legal issues arising from business use of VOIP".
http://www.1ctjournal.washington.edu/Vol1/a001royality.html
So far, we decided the non-essential record route for our policy of
deleting these messages at will. If the message is an essential record,
then request senders to re-submit information as e-mail or written
communication. This policy was reviewed by our legal counsel and
supports this method.
I hope this information helps you.
Linda
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Nolene Sherman
Sent: Thursday, January 26, 2006 2:59 PM
To: [log in to unmask]
Subject: Voicemail to .wav redux
Back in 2002 there was a discussion here about phone systems that
converted all voicemails to .wav files and were those records. The
original post was regarding government and public records. The gist of
the thread seems to come down to the good ol' "it depends."
Our company is rolling out a new phone system that will convert every
voicemail to a .wav file and email it to the person who got the
voicemail. This system will be activated Monday at the corporate offices
and apparently has already been rolled out is some of our divisions. We
are a public company in 7 states.
The attorneys just found out about this today and are scrambling to come
up with some direction for employees about how to handle these emails.
The options go from turn off the option to full content-based retention.
In the 2002 thread, some states said that they specifically defined VM
as a non-record not subject to FOIA (Florida and Oregon were mentioned).
Has this held up? If that can be done for voicemail, why can't it be
done for email?
I'm interested in finding out how other public companies are handling
these VM to .WAV systems. It's all well and good to say these things are
records, but how are companies actually implementing such a policy? Or
are they going the "non-record" route?
Nolene Sherman
Director of Records Management
Standard Pacific Homes
(949) 789-1668
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