Marquis said managing FOIA operations is like solving a complicated puzzle.
There are days that might seem like you’re forcing a piece to fit in a
space where it can’t squeeze, and if that’s the case, “don’t panic.”

“Break it up, pull it apart, blow it up, as I tell folks,” Marquis said.
“Although the puzzle may be put together the wrong way, you may be on the
right track. Change the direction of the pieces, assemble them in a new
way, envision what the finished puzzle — your FOIA program — is supposed to
look like.”

Marquis said before you can effectively advocate for your FOIA program, you
have to examine the workflow and identify opportunities for efficiency.
Review key performance indicators, and develop goals to present to senior
leadership.

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Peterk
Dallas, Tx
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