Ramsey,
   
  RFID could be part of a solution, but you may want to take a look at more than tracking the physical files. You are correct that employees will not take the time to enter the location changes in the database, which makes tracking the files near impossible.
   
  Do you use automated workflow or imaging? Are the records only in physical form or also electronic? What is the volume of records requested and being tracked?
   
  Before contacting a vendor you may want to do a needs assessment to determine your requirements for the short term as well as the long term.
   
  Best wishes for a Happy New Year,
  Charmaine Brooks, CRM
  

Ramsey Barboza <[log in to unmask]> wrote:
  Hello All, 

Happy New Year to all. I've been asked to investigate a file location
tracking application/software for our company. Currently our Records Center
houses approximately 150K files - 150k offsite and 150k onsite. Our current
software is somewhat limited (Access front end /Oracle back end). Our main
limitation is that it only allows users to order one file at a time. Here we
would need an application that would offer file requestors an easy way to
order multiple files and show the requestors the locations of those files.
Another limitation is that once files are delivered to requestors on various
floors, the files seem to move to different employees or departments with
out being tracked in the file track application. This is very conducive to
files getting lost. We believe that RFID would be useful in curtailing lost
files. 

Can anyone suggest a software vendor that can help us? Thanks!


Ramsey Barboza | Litton Loan Servicing LP | Manager, Records Administration
and Document Imaging
4828 Loop Central Drive Houston, Texas 77081-2226
[log in to unmask] | 713.966.8836 (Bus) | 713.966.8974 (Fax)

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