>>>>  Please read the confidentiality statement below  <<<<

Richard, this is just me but I have to admit your description sounds
pretty dry.  I think we need to be sensitive to who's on the elevator
and how much they understand about the business world.  When I'm telling
the uninitiated what I do it sounds more like knowledge management,
which we do in a broad sense.  Here's part of Wikipedia's article on
knowledge management:

"Knowledge Management programs attempt to manage the process of creation
or identification, accumulation, and application of knowledge or
intellectual capital across an organisation. Knowledge Management,
therefore, attempts to bring under one set of practices various strands
of thought and practice relating to:
- intellectual capital and the knowledge worker in the knowledge economy

the idea of the learning organization; 
- various enabling organizational practices such as Communities of
Practice and corporate Yellow Page directories for accessing key
personnel and expertise; 
- various enabling technologies such as knowledge bases and expert
systems, help desks, corporate intranets and extranets, Content
Management, wikis, and Document Management."

Management of intellectual capital...sounds cool!

Gary L. Grieme
Records Manager
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