Steve,
Yes I agree that you should have tough language in your contract. This
language should facilitate your move to a new vendor in the event of
breach.
The simple notion that you would stay with an inept vendor because you
could fine them seems to not acknowledge the criticality of the data.
As for the chain of custody and tracking solution. Most customers simply
put all of their tapes in a box and get a receipt for the box. If a given
tape goes missing there is simply no audit trail.
Do you have tape level chain of custody?
Gerard (not Gerald)
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