Agree Peter, except that the Private Sector has more freedoms than the
Government sector.

Furthermore you need a sponsor of the Project that has the authority and
the resources to help you implement the E-mail Management Solution.
It is best to have a sponsor that is charge of both the IT Department
and RM Department (GM, CEO, Director of Administration, etc...) so that
he or she can determine who takes the lead in this project, which should
be the RM Department. Another Stakeholder that we sometimes need to get
buy in from is the General Counsel or Legal Department.

Simon De Witt
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Peter Kurilecz
Sent: Saturday, March 31, 2007 4:54 PM
To: [log in to unmask]
Subject: Re: [RM] Email archiving systems and document management
systems

On 3/31/07, Simon DeWitt <[log in to unmask]> wrote:

> All what I am trying to convey is that to implement E-mail Management
at
> a government agency requires heavy analysis of the needs and
> requirements of every position in the Agency. Furthermore I would
> recommend applying the implementation of E-mail Management in a phased
> approach and not try to find a solution that would satisfy the entire
> agency.

Doesn't matter if it is a government agency, a public company or a
private one, the key to implementing a good email management program
is to analyse how email is used within the organization.

How many out there have sat down and looked at the top 10 users of
email in their organization? How do those groups use email? What is
their daily volume? Which group is willing to step up and be one of
the first to implement email management within their organization.

It is all well and good to sit back and work with the IT folks to come
up with a solution. But we shouldn't forget that they are not the
customer. The customers ie the other employees and departments need to
be involved in the process.

Analysing the available data will result in a better solution.


-- 
Peter Kurilecz CRM CA
Richmond, Va

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