We are not scheduling them separately. The vast majority of our voice
recordings are transient files and they are treated like all the rest.
Those few that are records are transcribed; the original is then deleted
and the transcription treated like others of its type (e.g., meeting
minutes). 


Megan Cox
Records Manager
 
Hadassah
50 W 58th St
New York, NY 10019-2500
Office: (212) 303-8005
Fax: (212) 303-3000
Email: [log in to unmask]

-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On
Behalf Of Johnson Jr., Earl
Sent: Tuesday, October 23, 2007 10:43 AM
To: [log in to unmask]
Subject: Are you scheduling voice recordings?

Good morning,

 

Just curious as to whether anyone is developing retention schedules for
voice recordings?  I'm reading a pretty interesting article in the Fall
2007 issue of EDRM (Electronic Discovery & Records Management Quarterly)
about audio electronic discovery, and how so few companies are prepared
for that.  My guess is that most companies don't have retention
schedules for recorded customer service calls, voicemail, etc., which
can all be discoverable.  Capturing these records is the key, and the
article suggests three techniques: 

 

1.       Active listening in real time

2.       Speech-to-Text technology to convert recorded audio to text

3.       Phonetic audio mining that processes recorded audio against a
phonetic-based search engine

 

Interesting stuff... any thoughts?

 

Thanks,

Records & Information Management (RIM)... rely on it for success!

Got RIM?

 

Earl Johnson, Jr.

Corporate Records Manager

Colonial Pipeline Company

E-mail: [log in to unmask]

Office: 678-762-2586

 


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