Date: Tue, 13 Nov 2007 13:40:42 -0600
From: "Richards, Steve" <[log in to unmask]>
Subject: Insuring your records at a CRC
First of all, I am a dirty, rotten, stinkin CRC owner. (Amy's
disclaimer...)
I have some questions - for records managers who place their records
with a commercial records center.
If there is a fire at the commercial records center and your records get
smoked or wet or burned, or the roof is torn off and records are blown
or get wet, or if a sprinkler head is hit and water covers records, or
... things I can't think of- happen, what do you expect a commercial
records center to do for you? I went back and looked at the posts
immediately after several of the disasters at CRCs over the past few
years and I really don't know what some of you are expecting a CRC to
do. Could you please answer these questions?
Do you have valuable papers coverage for your records? No
How quick do you expect to be contacted by the CRC after a disaster? As
soon as possible, personally, not by reading about the situation in a press
release with specific information - how many of our boxes, what is being
done to remediate the damage, if anything.
When do you think that a commercial records center should tell you
specifically which of your records are involved? See answer above.
What do you expect the commercial records center to pay regarding
stabilization and/or restoration?
All of it, unless we had fault.
What do you expect your organization to pay for, regarding stabilization
and/or restoration? None of it.
Thanks for your time.
You are welcome.
Lorinda Kasten-Lowerre
Records Management Analyst, Senior
American Honda Motor Co., Inc.
Torrance, California, USA
Member - The Orange County Chapter of ARMA International
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<Check out Orange County California ARMA's website at ocarma.org
Larry Medina - "RM makes the rules; IT provides the tools".
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