I am beginning to investigate upgrades and options for our document / 
content management systems. We currently operate in a slightly outdated 
Hummingbird DM5 environment (think DOCSopen functionality) for electronic 
and FileSurf 7.5 for paper. Our end-users are reluctant to adopt DM5. They 
are also lovers of paper and produce and utilize paper  extensively. Did I 
mention I work with attorneys? My scenario is this: Is the newest version 
of Hummingbird's DM5 --> OpenText's eDocs DM user-friendly enough to 
overcome end-users' reluctance to accept and use it routinely, and to take 
over FileSurf's role in management of paper records? Or should the paper 
stay with FileSurf, e-recs stay with Hummingbird/OpenText and have the two 
systems talk to each other? We also use Lotus for email and would like 
very much to be able to integrate it with the others.

Unfortunately for me, OpenText only says what it's product can do, but 
offers no visuals to show how it does it, at least not without registering 
(just like those darned white papers). CA does the same with FileSurf. 
Saying it can perform everything from soup to nuts is one thing, seeing 
how it does it is another -- that's what I'd like to find out. Is it worth 
it? Can someone with firsthand knowledge of Hummingbird / eDOCS RM 
(OpenText) records management module offer pros and cons of the 
application?

I am familiar with OpenText's LiveLink but cannot tell from their site, 
nor from their reps in the booth at ILTA in NYC this year, how or if 
LiveLink differed from eDocs DM. If someone can simply tell me if eDocs DM 
is more like DM5 or LiveLink or neither, I'd be quite thankful. 

I ask that responses be limited to users and administrators, and not 
vendors. Feel free to respond off-line, or online.

Thanks, Stephen


Stephen Cohen
Records Manager
MetLife \ Legal Affairs
27-01 Queens Plaza North
Long Island City NY 11101
212-578-2373

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