I also covered this issue in a June 2003 article in AIIM eDocs. See:
When Worlds Collide - Records Management in an IT Environment
http://www.aiim.org/ResourceCenter/Archive/Article.aspx?ID=26624
Ginny Jones
(Virginia A. Jones, CRM, FAI)
Records Manager
Information Technology Division
Newport News Dept. of Public Utilities
Newport News, VA
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