Hello Amber,

My personal view is that the biggest issue in ERM is in finding some way
to bridge the gap between RM/IM requirements and practices and the way
that people actually create and work with data, information, documents
and records (categories between which they by and large make no
distinction anyway).

Many RM procedures represent an additional burden of work unrelated to
core business responsibilities; unless they can be seamlessly integrated
into line of business tools and systems - i.e. 90% of the average
employee's RM responsibilities are carried out for them automatically in
the background - ERM will always be a pain point rather than an
enhancement for most users. And being rational beings, they will seek to
avoid or work around the source of the pain. 

I know that this is more nebulous than concrete, but it underlies a lot
of the difficulties experienced in managing electronic records and
information - and that's even without taking into account the broader
societal and long-term needs for preservation and curation.

Regards,

Rachel.

Rachel Hardiman
Senior Research Assistant
School of Computing, Engineering and Information Sciences
Northumbria University
Room 247
Pandon Building
Camden Street
Newcastle upon Tyne
NE2 1XE
 
Tel: 0191 243 7650
e-mail: [log in to unmask]
 
AC+erm Project website: www.northumbria.ac.uk/acerm 
AC+erm Project blog: http://www.acerm.blogspot.com/ 


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