Good morning, everyone,
I perused the listserv archives and I didn't find what I was looking for, so please indulge my questions for a moment, if you will.
Have any of you used the Delphi technique in the corporate setting to garner anonymous feedback on the records program or, indeed, a particular phase of your records project? May I contact you directly to discuss the structure of this study?
How large was your population? Was it mandatory that everyone reply? If so, how was this "enforced"?
Did you distribute a large set of questions or was it a specific set (I'm thinking...less than five questions)?
Were you pleased with the results? Lessons learned? Would you recommend the technique for a small, specific set of circumstances only?
I've used it once before, a few years ago, and if I remember correctly:
1. I found that only a small percentage of customers replied
2. We received some very interesting (quantitative) forecasts, especially
3. The individual, fill-in-the-blank responses were fascinating, however...
The project didn't really move beyond the analysis, so we didn't get to take the numbers for a spin to test their durability. I would be interested to know if it's been used by a RIMgr successfully.
Thanks in advance for your responses!
Mimi Dionne, CA, CDIA+, CRM, PMP
281.386.9698
Blog: http://rimnant.blogspot.com
Email: [log in to unmask]
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