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Subject:	Re: Service Level Agreements
From:	Peter Kurilecz <[log in to unmask]>
Reply To:	Records Management Program <[log in to unmask]>
Date:	Fri, 21 Nov 2008 16:58:29 -0500
Content-Type:	text/plain
Parts/Attachments:	text/plain (24 lines)

On Fri, Nov 21, 2008 at 4:10 PM, Linda Buss <[log in to unmask]> wrote:

> Good Friday,
> Does anyone have an IT SLA they are willing to share?  I have been tasked
> with developing SLAs for our team and I have no idea where to start.
>

a quick google search turned up this one

http://www.cals.cornell.edu/cals/cals-it/upload/SLA-with-Integrated-Sec-v11.pdf

"service+level+agreement"+it

-- 
Peter Kurilecz CRM CA
[log in to unmask]
Richmond, Va

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