Business Week, November 16, 2008, By Douglas MacMillan
<snip>
It's the end of instant messaging as we know it. Those chat boxes once
commonplace on a computer desktop amid documents, Web browsers, and
spreadsheets are giving way to a new breed of user-friendly, real-time
conversation tools that Internet companies hope will keep users
engaged with their content—and the advertising that appears alongside
it.
<snip>
http://shrinkster.com/1326
--
Bruce L. White, CRM, PMP
Orange County, CA
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