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Subject:	Re: Metrics for Productivity in RIM department
From:	WALLIS Dwight D <[log in to unmask]>
Reply To:	Records Management Program <[log in to unmask]>
Date:	Thu, 11 Dec 2008 10:23:36 -0800
Content-Type:	text/plain
Parts/Attachments:	text/plain (26 lines)

Ganesh Vadnere wrote:
"- % of documents available in Document Center vs not available (i.e.
how many requests resulted in a successful match and retrieval)"

We use a measure similar to this to help identify problem areas in the
county in records keeping. If an agency has a high "unsuccessful
retrieval request" percentage, it generally indicates a need for
training, possible improvements in active operations, finding aid
issues, etc.... It's a great way to target problem areas, and work with
customers towards continuous improvement.

Dwight Wallis, CRM
Records Administrator
Multnomah County Fleet, Records, Electronics, Distribution and Stores
(FREDS)
1620 S.E. 190th Avenue
Portland, OR 97233
Phone: (503)988-3741
Fax: (503)988-3754
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