-----Original Message-----
>> When a document crosses their desk an individual is faced with
the same decisions regardless of whether it's paper or electronic - is
this a record or not, do I file it or not, and if I file it where?
Jimmie E. Savage, CRM
Manager, Member Data Services
(512)-542-6281
[log in to unmask]
Teacher Retirement System of Texas
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Jimmie, you've boiled this whole, never-ending, electronic records and email
discussion down to its very kernel. The cosmic records management truth.
Can I nominate you for an Emmett Leahy award?
Unless you automate humans completely out of a work process - as long as you
have people receiving and acting upon information - the questions you framed
are always going to be the trigger that starts the record life cycle. They
are why we can never have a "fully automated" email management system like
Anne Snyder's management seeks, IMHO. A sophisticated email or ERMS system
can be designed to store, protect, reference, freeze/hold, and disposition
records and non-record materials pretty much without human intervention if
we want, but it can operate only AFTER the information's user has decided 1.
Is it a record, or not? 2. Do I file it, or not? and 3. If I file it, where?
Our training for end users needs to focus on helping them answer these three
questions correctly and consistently. Our discussions with IT colleagues
need to help them see the significance of these conditions on the design and
implementation of information systems.
Greg Schildmeyer, CRM
RIM Consultant
Email: [log in to unmask]
Where is the wisdom we have lost in knowledge?
Where is the knowledge we have lost in information?
-T. S. Eliot
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