I like to refer to RIM as a professional discipline. It is a body of
principles and techniques.
I'm comfortable with a RIM "program" within an organization. To me that
connotes an ongoing, evolving application of the discipline.
I'm uncomfortable with "process" because of the narrow definition given
it by the content management community. Business processes are
here-today-gone-tomorrow. Also, I think the word doesn't do justice to
the wide scope of RIM. Can "process" be applied to vital records,
governance, and other RIM pillars?
That's my two cents...I'll be watching for postings from the ListServ
royalty and commoners :-)
Gordy Hoke
Gordon E.J. Hoke, CRM
Plainview, MN USA
http://gejhoke.googlepages.com
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