I am not one who uses a storage company. Someone fill me in.
Can they modify their rates with only a short announcement?
Don't they need to wait for contract renewals or give some significant
notice?
Are you captive to their whims?
Why wouldn't they realize that budgets get set once a year?
If they are on a state contract, you can't change the rates in the middle of
a contract.
With a change like this, it would seem that your existing agreement is
broken, and you should be able to get your boxes back (for transfer to
another vendor) without paying fees.
Bernard Chester, CDIA+, ICP, EDP
Principal Consultant
IMERGE Consulting, Pacific Northwest Office
7683 SE 27 Street, #316
Mercer Island, WA, 98040
Office: 206-230-9253; Mobile: 206-979-7389
-----Original Message-----
From: Records Management Program [mailto:[log in to unmask]] On Behalf
Of Taylor, Scott
Sent: Friday, March 06, 2009 7:54 AM
To: [log in to unmask]
Subject: [RM] Iron Mountain - Minimum Service Charge Per Order
Below is an e-mail that I shared with the Legal Listserv. I use Iron
Mountain in 3 cities and I use a local vendor in Atlanta. I wanted to
know if others had received new pricing from Iron Mountain. I received
new pricing (Schedule A) a few days ago and I'm still in shock. Iron
Mountain has increased their minimum service charge from $2.00 to
$12.00. This is only for retrieval, I repeat only for retrieval. What
does that mean? If I order one box, I'm basically paying $12.00 for
retrieval. I cannot wait until I get an order for 5 boxes in order to
meet their minimum especially in a law firm. On top of the
administrative charges, re-boxing, now they have a 600% increase in
their minimum. I'm thankful the majority of our records are with a
local vendor.
In spite of our economy, it is obvious that IM is not concerned with
their customers. Have a wonderful w/e Scott
<http://mm1.lettermark.net/smithgambrellrussell/card/OIPC_3.map>
Scott Taylor
Records Manager
(404) 815-3521
[log in to unmask]<http://mm1.lettermark.net/smithgambrellrussell/card/
OIPC_3.gif>
________________________________
From: Taylor, Scott
Sent: Thursday, March 05, 2009 3:05 PM
To: [log in to unmask]
Subject: Update: FW: Iron Mountain - Minimum Service Charge Per Order
Hello everyone again!
Just talked with Iron Mountain to confirm what I thought was right. I
am indeed right. The new minimum service charge per order of $12.00 is
only for the retrieval. The $12 does not count towards the
transportation visit or anything else. With this said, it will cost
$12.00 just to pull "one" box if that is what we have to order. We
"cannot" wait until we have six request from six attorneys to place an
order for six boxes, just ain't gonna happen!
$12.00 to pull a box? I'm speechless and I just told Iron Mountain that
this is highway robbery. It is obvious that nobody was thinking of
their customer when making this decision of $12.00 (up from $2.00 last
year).
Good luck to all of you! Scott
________________________________
From: Taylor, Scott
Sent: Wednesday, March 04, 2009 2:44 PM
To:
Subject: Iron Mountain - Minimum Service Charge Per Order
I'm aware of the monthly Administrative Charge that IM starting charging
along with the re-boxing fee which we have informed IM not to re-box any
of our records but I was shocked when I got my new pricing from IM
today.
On the Schedule A, there is a charge of $12.00, yes $12.00 minimum
service charge per order. Last year, they were charging around a $2.00
minimum service charge per order. This is a huge increase. By the time
you pay for a normal delivery, retrieval, and handling charge, one would
pay approximately $22 - $30. Add another $12 to that and now you have
$34 - $42 just for "a box".
In a time we all are feeling the pinch of the economy, IM wants to
continue to increase and add new charges to make more money. For those
of you using IM, are you being asked to pay a $12 minimum service charge
per order?
Thanks, Scott
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