Read a bit more and do some analysis of the numbers and you might find  
that a major portion of the decrease in earnings is in a large part  
because of expenses (or invesrments/purchases) they elected to incur  
during the year. Also don't forget they wfnt throgb a change in senior  
management and are doing a major shift in their service Mosel away  
from the traditional physical record storage game.

But I strongly agree their decisions to make hjese changes shouldn't  
be hoisted on the backs of their existing customers, a'la $12 big mac  
example
Sent from MY iPhone

On Mar 6, 2009, at 1:02 PM, "Taylor, Scott" <[log in to unmask]> wrote:

> Understand, they are not the only company that suffered losses in  
> 2008.
> What would happen if our attorneys increased the hourly billing rate
> 600%?  I'm just saying it's ridiculous to pay $12 for a retrieval fee
> for "one" box.So, instead of a couple of dollars for the retrieval,
> I am now going to pay $12?  Sorry, not in my budget and ain't gonna
> happen.  I'm talking about a 600% increase.  What if McDonald's said  
> if
> you didn't order a minimum of $12, then there is no need to go through
> the drive through or walk-in.
>
>
>
> <http://mm1.lettermark.net/smithgambrellrussell/card/OIPC_3.map>
> Scott Taylor
> Records Manager
> (404) 815-3521
> [log in to unmask]<http://mm1.lettermark.net/smithgambrellrussell/card/
> OIPC_3.gif>
> L

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