Bernard wrote:  Can they modify their rates with only a short announcement?

Answer is, usually, unfortunately yes.  And yes, in effect, we are captive to their whims.  I am one of the potential/attempted victims of such whimsical business practices right now too.  I feel Scott's pain.

And in re: Mr. Komarkowski's comments earlier: yep, they too were hit on the head by the economy (however, understand they are no GM or Chrysler).  However, in the letter they sent to me (mid-contract), insisting they raise my shred fees by 20%, they didn't indicate any attempts to avoid passing costs off to customers (like "we've tightened our belts", "we've maximized internal efficiencies", etc.).  Instead, verbatim, it says "Additionally, we are investing in tools, programs and technology ..." ... I beg to differ, *I* am apparently (and unwillingly) investing in IM's acquisition of new tools, programs and technology.

I am wholly disappointed.

Julie

Julie J. Colgan

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